Salon Policies

 

Appointments

 

We recommend that you make all appointments in advance to ensure stylist availability, as well as to secure the time that works best for your schedule.  Please arrive 10 minutes before your scheduled appointment time in order to relax, browse style ideas and enjoy a refreshing beverage. If you are late for your appointment, we may need to reschedule your appointment or modify your service(s).

 

Cancellation Policy

 

If you miss your appointment without giving at least a 24-hour notice, then you will be a full charge of the missed service(s). Failure to show for an appointment will result in a full service charge. It is expected that these fees will be paid prior to future visits.  For your convenience, we provide a confirmation call 48 hours prior to your appointment. We ask that you keep us informed of any changes in your contact information.

 

Gratuities

 

Gratuities are not included in services provided or gift certificate purchases. Gratuities are always appreciated and we thank you for your thoughtfulness. All tipping must be done in cash or check made out directly to your stylist. Envelopes are provided for your convenience at the reception desk. Please indicate on the envelope who the tip is for and who it is from and we will forward it to your stylist.

 

Guest Policy

 

In the service area of the salon we can only accommodate those clients receiving services. We thank you for your cooperation in advance. Our goal is to provide each client with personalized individual attention. All guests are asked to wait in the reception area. In addition, we ask that all children (not receiving a service) remain supervised in the reception area for their safety.

 

Cell Phones

 

We ask that all cell phones be set to vibrate before entering the salon as a courtesy to other clients and our design team. We strive to provide a relaxing, private and undisturbed atmosphere at all times.

 

Payment Methods

 

We accept Visa, MasterCard, cash and checks.

 

Service Guarantee

 

We want you to be happy and satisfied with your services. Therefore, we do ask that you call us within 14 days of your service(s) for any changes that you may require. We do not offer refunds on services, but we are happy for the opportunity to make things right for you. If at any time you feel you that would like to try the services of a different designer, then we support and recommend that you do so. Our entire team's talent is at your disposal and discretion.

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Disclaimer

 

All pricing is based on time used to perform each service.  Pricing is subject to increase if additional time or product is needed to accommodate your particular hair needs.  If you have any questions on specific pricing, then we urge you to ask your stylist for pricing prior to your service.