Policies
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Appointments
We recommend that you make all appointments in advance to
ensure stylist availability, as well as to secure the time that
works best for your schedule. Please arrive 10 minutes before
your scheduled appointment time in order to relax, browse style
ideas and enjoy a refreshing beverage. If you are late for your
appointment, we may need to reschedule your appointment or
modify your service(s).
Cancellation Policy
If you miss your appointment without giving at least a 24-hour
notice, then you will be billed 1/2 of the cost of the missed
service(s). Failure to show for an appointment will result in a full
service charge. It is expected that these fees will be paid prior to
future visits. For your convenience, we provide a confirmation
call 48 hours prior to your appointment. We ask that you keep us
informed of any changes in your contact information.
Gratuities
Gratuities are not included in services provided or gift certificate
purchases. Gratuities are always appreciated and we thank you
for your thoughtfulness. All tipping must be done in cash or check
made out directly to your stylist. Envelopes are provided for
your convenience at the reception desk. Please indicate on the
envelope who the tip is for and who it is from and we will forward
it to your stylist.
Guest Policy
In the service area of the salon we can only accommodate those
clients receiving services. We thank you for your cooperation in
advance. Our goal is to provide each client with personalized
individual attention. All guests are asked to wait in the reception
area. In addition, we ask that all children (not receiving a
service) remain supervised in the reception area for their safety.
Cell Phones
We ask that all cell phones be set to vibrate before entering the
salon as a courtesy to other clients and our design team. We
strive to provide a relaxing, private and undisturbed atmosphere
at all times.
Payment Methods
We accept Visa, MasterCard, cash and checks.
Service Guarantee
We want you to be happy and satisfied with your services.
Therefore, we do ask that you call us within 14 days of your
service(s) for any changes that you may require. We do not offer
refunds on services, but we are happy for the opportunity to
make things right for you. If at any time you feel you that would
like to try the services of a different designer, then we support
and recommend that you do so. Our entire team's talent is at your
disposal and discretion.
Product Guarantee
We offer full exchanges on all product purchases. It is important
to us that you have the correct hair care products for your use at
home. We want you to have exactly what works for you; we do
not wish to add to the product graveyard that exists under many
bathrooms sinks. We encourage you to bring in any item that is
not meeting your expectations and we will replace it with
something that better suits your needs.
Returns are accepted on all hair care products and will be given
full exchange credit toward the purchase of another product.
Returns on hairdryers, flat-irons and curling irons must occur
within 14 days of the original purchase date. Returned items must
consist of all packaging and be in original condition.
We cannot offer returns or exchanges on hair accessories such as
clips, brushes, combs, etc. Sales of those items are final.
Gift Certificates
Gift certificates are available for your gift giving convenience
and are offered in any amount. Gift certificates do not include
gratuities and are not redeemable for cash.
Disclaimer
All pricing is based on time used to perform each service. Pricing
is subject to increase if additional time or product is needed to
accommodate your particular hair needs. If you have any
questions on specific pricing, then we urge you to ask your stylist
for pricing prior to your service.
We recommend that you make all appointments in advance to
ensure stylist availability, as well as to secure the time that
works best for your schedule. Please arrive 10 minutes before
your scheduled appointment time in order to relax, browse style
ideas and enjoy a refreshing beverage. If you are late for your
appointment, we may need to reschedule your appointment or
modify your service(s).
Cancellation Policy
If you miss your appointment without giving at least a 24-hour
notice, then you will be billed 1/2 of the cost of the missed
service(s). Failure to show for an appointment will result in a full
service charge. It is expected that these fees will be paid prior to
future visits. For your convenience, we provide a confirmation
call 48 hours prior to your appointment. We ask that you keep us
informed of any changes in your contact information.
Gratuities
Gratuities are not included in services provided or gift certificate
purchases. Gratuities are always appreciated and we thank you
for your thoughtfulness. All tipping must be done in cash or check
made out directly to your stylist. Envelopes are provided for
your convenience at the reception desk. Please indicate on the
envelope who the tip is for and who it is from and we will forward
it to your stylist.
Guest Policy
In the service area of the salon we can only accommodate those
clients receiving services. We thank you for your cooperation in
advance. Our goal is to provide each client with personalized
individual attention. All guests are asked to wait in the reception
area. In addition, we ask that all children (not receiving a
service) remain supervised in the reception area for their safety.
Cell Phones
We ask that all cell phones be set to vibrate before entering the
salon as a courtesy to other clients and our design team. We
strive to provide a relaxing, private and undisturbed atmosphere
at all times.
Payment Methods
We accept Visa, MasterCard, cash and checks.
Service Guarantee
We want you to be happy and satisfied with your services.
Therefore, we do ask that you call us within 14 days of your
service(s) for any changes that you may require. We do not offer
refunds on services, but we are happy for the opportunity to
make things right for you. If at any time you feel you that would
like to try the services of a different designer, then we support
and recommend that you do so. Our entire team's talent is at your
disposal and discretion.
Product Guarantee
We offer full exchanges on all product purchases. It is important
to us that you have the correct hair care products for your use at
home. We want you to have exactly what works for you; we do
not wish to add to the product graveyard that exists under many
bathrooms sinks. We encourage you to bring in any item that is
not meeting your expectations and we will replace it with
something that better suits your needs.
Returns are accepted on all hair care products and will be given
full exchange credit toward the purchase of another product.
Returns on hairdryers, flat-irons and curling irons must occur
within 14 days of the original purchase date. Returned items must
consist of all packaging and be in original condition.
We cannot offer returns or exchanges on hair accessories such as
clips, brushes, combs, etc. Sales of those items are final.
Gift Certificates
Gift certificates are available for your gift giving convenience
and are offered in any amount. Gift certificates do not include
gratuities and are not redeemable for cash.
Disclaimer
All pricing is based on time used to perform each service. Pricing
is subject to increase if additional time or product is needed to
accommodate your particular hair needs. If you have any
questions on specific pricing, then we urge you to ask your stylist
for pricing prior to your service.